Phone: 609.586.7900  |  Physician & Service Referral: 888.MD.RWJUH

Financial Accounts

Should you have questions or concerns with regards to your hospital bill, please feel free to contact our Patient Account Department.

You will find information below regarding our days and hours of operation, telephone number and e-mail address for questions as well as our address for payment remittance.

E-mail Communication
Please be certain to include the following: 

  1. Patient account number 
  2. Date of service 
  3. Patient name
  4. Date of birth 
  5. Patient guarantor 
  6. Telephone number 
  7. Times you can be reached

We will make every attempt to respond to your e-mail within one business day. If we are unable to gather the information necessary to respond to your question within one day, we will respond with an estimated time frame of when an answer will be available.

All requests for information will be verified through our billing system and mailed via US Postal mail. Due to Federal regulations, we will not respond to requests via e-mail.

*Please note: Due to the nature of our business, patient confidentiality is our number one concern, therefore, certain questions regarding diagnosis of the patient, tests performed on the patient, etc. cannot be answered.

 

Phone - Main number for billing questions: 855.209.8457
Fax number: 609.249.7460

Hours of operation: Monday & Tuesday, 8 a.m. to 8 p.m. Wednesday, Thursday & Friday, 8 a.m. to 4:30 p.m. 

Address to mail payments: RWJ Hamilton, P.O. Box 48025, Newark, NJ 07101-4825

To make inquiries or payment in person, our cashier office is located in the main lobby of the hospital and is open Monday to Friday 8:30 a.m. to 5 p.m., for your convenience.

E-mail: Send us a message.

This office is closed for the following holidays: 

  • New Years Day 
  • President's Day 
  • Memorial Day
  • 4th of July 
  • Labor Day 
  • Thanksgiving 
  • Christmas Day